Royal Air Reviews

I did have reservations in using Royal Air to install my AC system. Just like most consumers I did some homework, I read both good and bad reviews about your company. I also checked the BBB reports. I have no regrets that I made the decision to work with your company. The experience was very positive. From Sayma , John and the team of Tony Mendoza. The installation team was prompt, efficient and courteous, start to finish they did a superb job! They left the job site neat and clean! From a personal perspective, I would definitely recommend you guys. Best of luck and God Bless!

Very happy with our Royal Air technician, Joshua. He knew exactly what was wrong and how to fix it. He was wonderful in explaining the problem and the solution for us. Thank you Joshua and Royal Air for great service!

Just want to say thank you very much to Bryan and George. I was approved for a new unit and it will be here later today and we will finally have some air. Bryan was very courteous and professional. Thanks you guys so much!

Carolina was so awesome and professional, she answered all our questions, and gave us options that will better adjust to our budget. The guys that came, even though they came late at night, which I understand since is extremely hot, did an awesome job, they were professional, nice and they kept their masks on all the time, to keep our family safe. Thank you so much. And I would highly recommend Royal Air Conditioning.

Great experience.
I called with numerous questions about purchasing a new unit in the future.
I was transferred to a gentleman by the name Robert. I want to commend his professionalism and knowledge. He didnt put any pressure on just making a sale. Instead, he gave me several options. All in all, I would highly recommend Royal Air simply due to the treatment received by Robert S.

Gabby was really helpful, i had a lot of questions, she was patient and answered them all, even if some questions were not in her department instead of transferring me she answered them! Thank you Gabby you are amazing!

I wanted to thank Gabby from customer service for helping me out with a few questions that I had. Extremely friendly and professional. I will be recommending her to all my friends and family.

Hi wanted to share my great experience I received from Royal Air. My heater was out since last year and we were about to get our first cold front and I didn’t want to use space heater. So I called and set up an appointment and John arrived on time. He listened to what I wanted and he told and explained what he can help me with to get finance and low monthly payments. Great person. He showed up at 10 am and the crew with my new system showed up at 2 pm the same day. The crew was so detailed and professional when they installed my new unit! Loved it!! They showed me my new system in the attic and outside. They showed me how to use my new thermostat and when they were done cleaned up and hauled away my old system! My system is so quite, I’m like WOW!!! Love it!! Thank you John and crew and Royal Air for making it possible! My house is ready for the winter and summer!! YAY!!

Has truly show a great example of incompetence. They came in and broke my addict ladder for free! The insulation they charged me almost 1k for saying it would cover the entire addict with 8-10 inches doesn’t even cover half of the addict. Oh and trying to get the to answer the phone to fix this is impossible. All I want is the insulation done right but they won’t answer!!

Had a tech by the name of David come out and diagnose my unit. Great customer service very well dressed and great communication skills. Very knowledgeable technician and I would highly recommend future customers to request him by name. He won’t let you down or steer you the wrong way. It’s hard to find an honest technician these days but David was amazing. Thank you David for the dedication you have towards your trade.

Indian grandparents with little english and Mark was respectful, gave us a real good deal, and the workers came a few hours after, they were done in less than 4 hours. I recommend this service to Pakistani and Indian families

Thank you!

Thank you technician Joe and manager Aaron for helping me get a new unit. You help me get the financing I could afford and basically helped with my health. Appreciate your professionalism. I will always be eternally grateful

Got a new system on Saturday, Jan. 23,2021. Great Service, Great Price, Fast Installation.

Jose was very courteous and friendly and on time, explained each step as he performed his inspection.

Your employee, Dameon George, should be awarded the Employee of the Month. Professional, courteous, knowledgeable, and very respectful, Dameon, by far, has been my most pleasant experience with service personnel. Any time I need any assistance from Royal, please send Dameon. I don’t think you have anyone on staff who can top his performance. Thanks.

Mike was great he took care of some problems that were never taken care of when it was installed 13 months ago, so I had to pay 75 dollars for them to come out and repair a faulty wire from the original installation. I am going to give a five star rating to to Mike not Royal Air

Thursday night about 10 PM I noticed our A/C was not cooling and the thermostat was blank. I left a message with Sam at his private number which he gave me two years ago during the original installation. Sam immediately called me back and walked me through some simple steps on “face time” to correct the problem. We avoided three days with no A/C till the service man could come out and I learned some easy maintenance steps to avoid this problem in the future. Thank you again Sam, you and Royal Air are the best.

Called Royal Air on Tuesday for a quote they sent a very nice man to my home who was beyond professional, explain everything to give me a quote right then and there. I contacted the office on Wednesday to see if I could get any discount and Gloria was wonder, she work her magic got me approve for the full amount advise could put it in on yesterday and they did, the 3 young men they sent to my home was wonderful had my until end up and running by 8:45p.m. clean up behind them explain everything, to say the least I’m very happy with Royal Air employees. Thank you, Thank you.

Jack was great…Truly a professional

Call Jackie Baucum at Royal Air for all your a/c needs.

I am so greatful to God he sent Jackie Baucum to my home and was very professional with helping us get our A.C. up and running I am very greatful. He is a great employee on your team

Today (Sunday) Julio came out to my home and always was very professional, very patient explained to me everything that was going on.
And I recommend his service to anyone. Royal Air is a great company.
Thank you Julio!!!

NEVER, NEVER use this company. They will rip you off and not complete the work. They charged me over $6,000 more than the other company estimated and NEVER completed the job. If you do not want to get scammed, go with ANY other company.

Very good experience with Mr. Jack Baucum. He help explain the problem we were having and the best solution to fixing it. After a small amount of paperwork the crew showed up a few hours later and finished the job the same day! Highly recommended

Did a really great job explaining everything to us, was knowledgeable about job, and was on time for appointment. Also educated us on how to make the house cooler to save money! Awesome service! Thanks Joe Mena

Royal A/C is excellent! Joshua, the technician that assisted me was professional, on time, a great communicator, and very experienced. I was very impressed with the service. Thank you!

“[Timeliness] All 3 criteria 5 stars. Including professionalism and problem solving “

Sorry it has taken me so long to do this.
Gabe P. came to our rescue yesterday during the extreme cold and sleet and ice. Our problem was not understanding our Heat Pump and he was very knowledgeable and explained so much to us. He has such a great personality and we would recommend him to all our friends. He blessed us and we are so very thankful for AHS sending him/Royal AC. to us. God bless you all. Virginia and Charlie Drastata

very courteous, on time, explains everything in detail and takes care of the problem promptly. Great service!

I’ve been using Royal Air for about 3 years now. They are ALWAYS ON TIME and courteous. The only AC company I will ever do business with, EVER. This year’s fall check up, the tech Javon possibly saved my new unit by installing the surge protectors inside and out. Now, I am worry free. Thanks Javon!

Both Paul and Taylor came out to my house. As soon as they arrived they were both so professional and courteous. They addressed my concerns and in a matter of 30 min had my AC back up in running. I am so pleased with their work. I would highly recommend their service to any of my friends and family.

Paul and Taylor were awesome!! They fix my AC in a very timely manner and also came back on Sunday to clean my coils. Thank you Guys for great service!!

We called our home warranty company and requested Royal Air when our heater went out recently. Jeffery came to our house and diganoised the problem very quickly. He is so friendly and explained everything to us in a way we could understand what was going on. He is very professional, personable, and knowledgeable in his field of work and does a great job. We will definitely recommend Royal Air to everyone and always request them whenever we need our a/c serviced. Thanks for being such a great company!

Thank you Paul and Taylor for coming out to fix our unit. As always you were prompt, courteous and didn’t mind the dogs.

Thank you again for your prompt service.

I would highly recommend Royal Air. Jevon was very knowledgeable, professional, and was able to answer my questions and give explanation s pthat I could understand. Thanks Jevon!

I am in the process of building my home, Well three YR ago Royal Air came out and start installing a system in my home, 3YR later I place a call to Mr. George 2HR later some was at my home about 3:30 in the afternoon and they work until the job was finished about 10:00 pm. For this I am very grateful. THANK YOU ROYAL AIR.

I used Royal Air Conditioning to replace units at both my Houston home and Montgomery, Texas home. Mark responded to my requests very quickly and he was constantly responsive, respectful, and efficient. Robert also responded to me perfectly when I later had a question. I am very satisfied with this company.

I’m a homeowner in Santa Fe, unfortunately after several years of temporary fixes from other companies to my AC system, it had to be replaced. I was then referred to a Royal Air comfort specialist, Mark Madigan. Professional, knowledgeable, and courteous is how I would describe him. Simple financing and next day service made this an easy choice. The technicians and installers efficiency and attention to detail was superb, and they left the house spotless. They answered all our questions, and from start to finish we received first class service.

Great company and great staff. From Jared’s professionalism writing the contract and explaining the work to be done and Luis Castillo and his crew performing the removal and installation. Top to bottom A1. Performed like they said they would and installed in a timely manner. I would definitely recommend this company. This company does what they say they will do Thank you.

I WOULD LOVE TO LET EVERYONE KNOW HOW AWESOME AND WONDERFUL ROYAL AIR IS. OUR UNIT WAS AFFECTED AFTER HARVEY AND WE HAD MR. DAVID COME OUT AND INSPECT OUR UNIT AND WERE TOLD WE NEEDED A NEW NEW. MR. GEORGE IS SUCH A GENEROUS AND CARING PERSON HE REALLY WORKED WITH US IN GETTING A NEW UNIT. NOW MY FAMILY AND I ARE ENJOYING NICE COOL TEMPERATURES IN OUR HOME AND WE NO LONGER HAVE TO WORRY ABOUT THE HEAT. IF WE EVER HAVE ISSUES WITH OUR AC ROYAL AIR IS THE COMPANY WE WILL BE USING! I HAVE HAD A GREAT EXPERIENCE IN DEALING WITH GEORGE, RENEE, KARY, DAVID AND EVERYONE IN THE OFFICE!

Huy Phan provided excellent service. Explained the situation clearly. Good advice. Me. Phan nos dio un excelente servicio y buen consejo.

Huy Phan provided excellent service. Explained the situation clearly. Good advice. Me. Phan nos dio un excelente servicio y buen consejo.

Outstanding professionalism
I’m a property manager from Houston, one of the house’s AC was leaking really bad that needs immediate attention as it might weaken or break the roof. So I had a technician named Huy Phan, he was stuck in traffic around Baker reservoir area (Most of area around there are closed due to flood caused by hurricane Harvey, where also the house is around), so he had to go on a long way all the way to I-610 and comeback which took him nearly 6 hours, he could just cancel the appointment and reschedule it, but he did not. I really appreciate the professionalism, specially during a tough time like this. Also he works pretty quick and left the house with no trace so we don’t even need to clean the floor.

Vincent provided great service when he came out, going above and beyond- even coming back out when I wasn’t sure how to set up the thermostat!

The ultimate pro. Adding to preferred list of vendors. Called before and after to give updates. Definitely using you again Matt. Even though hurricane Harvey was threatening the whole city you’re still out helping people who need your services.. Thanks a bunch you are appreciated. Be safe

Our Master Bedroom AC unit went out and the insurance company sent us Royal Air. Matt came out and quickly diagnosed the problem and suggested I review my options with his specialist. Justin walked me through some options based on the age and condition of the remaining AC components that needed to be replaced. We reached a fair price for a full system Trane Seer 16 R410 and on top of that Justin was able to schedule an install team the same day! Today the schools are all closed and everyone is scrambling around getting ready for Hurricane Harvey but Royal Air is out here making sure our family is going to be comfortable when the Hurricane hits. Thanks for a job well done Royal Air!

Mr. Paul Jones was great; fast and accurate; gave me recommendations and offered me an energy saver kit.

I will contact you again and will keep your card for referrals.

Good job guys.

Royal Air A/C and Heating did a great job.

Jim, the technician who came to solve our problem was punctual and promptly solved the problem.

THANKS.

Micheal J..has been very informative and professional.

Royal Air customer service is great. Its great when the owner ensure each customer receives the attention needed to resolve their issue.

Thank you

Our AC was having issues and Royal Air sent their tech, Paul out. He was able to troubleshoot our issue of the AC not turning on even though the thermostat was on cooling mode, no air was blowing out of the vents.

Paul is the best tech that we’ve dealt with and any time we will need our AC serviced, he’ll be the technician we’ll ask for.

He really knows his stuff and he’s very thorough. He went above the call of duty. He took his time to explain what was wrong and explained what basic maintenance we can do ourselves to ensure the unit continues to run smoothly.

Paul provided excellent customer service.

On time, professional, quick to repair … all excellent! The technician, Juan B., was wonderful and he had the issue solved in no time. Thank you so much Royal Air and Juan.

I used Royal Air because they are contracted by my home warranty company. My blower fan was replaced in no time and Paul and Aaron are so professional and pleasant! Everything was explained to me about the problem and then the installation of the new equipment and Paul checked my levels in both my units. Great doing business with these guys! Will use again even if I don’t have the home warranty!

Very happy with Royal Air. I had the misfortune of three completely different aspects of my system malfunction within a week. Each time, the technicians were able to quickly diagnose the problem and made it their mission to repair the problems effectively and efficiently. Brandon, one of the senior technicians, was especially courteous, knowledgeable, and professional. He made room in his busy schedule to make sure we had our problems resolved as soon as possible. It meant so much my wife and I to be able to get back to normal comfortable living in our house. Vincent, another technician, was very friendly. Thank you, Royal Air.

Awesome service and great prices. Honest!!!

Oh buddy! What a morning! After catching another person sabotaging our unit, we were forced to call anoter company. That’s when Gabe Ponce, with Royal Air, came to the rescue! Not only did have show me everything he did in front of me, but he explained it in language I could understand. He filled the freon and optimized our unit. Now the a/c blows ice cold and the efficiency has gone through the roof. I anticipate seeing substail savings on the energy bill! Thank you Gabe and Royal Air Houston!! 10 out of 10 stars all the way and they have a spot on the fridge now!!

I am very impressed with Royal Air and specifically Mike Garza and Ed. Mike called me in advance and alerted me to his arrival time. He and Ed were on time and very professional. They performed the maintenance on both units, completely answered my questions, made some recommendations for additional safety and life of the system, and provided me with a clear summary of the work they performed. I will gladly use Royal A/C again and will request Mike and Ed for any additional work I need.

David Soloya was the technician that to my home to fix my AC. David was very knowledgeable of the issue that was occurring with my system. He fixed the problem quickly. If you need any work done in your home I recommend David as your technician.

David Soloya…
I just want to express how happy we are with David’s professionalism and knowledge as he fixed our ac. Knowing that we were his last call of the day, he didn’t try to rush through the work or leave the house without making sure our system was up and running. He even made sure that all the other parts were good so we wouldn’t have any future issues. I know its hard to find quality employees, especially technicians, but you found a great person and that’s David. I would recommend David out to anyone I know having issues with their AC..

Very professional and explained what needed to be done. Thank you!

Ed was very knowledgeable and explained service he was to perform. I would gladly recommend him for repairs.

Ed came out and did a diagnostic evaluation.
He explained the problem to us. He was very professional .

Overall performance good, punctual, good public relations.

Brandon came out to see us. He did a great job, very personal.. Awesome job, Brandon!!!

Mikey came out to see why we wasn’t cooling and found a freon leak.Jack came out to give us our different options.We decided,with Jack’s recommendations that we would purchase a new system.He was very knowledgeable and super friendly.The installation crew was great too!Thank you Royal Air and especially Mikey and Jack.If you want to work with a good company with professional and courteous people,call Royal.

Shout out to technician Ed Green for his professionalism and persistence in getting the job done. This company continues to provide good service from the initial preinstall phase to post install phase (thank you Jared Hatfield), which includes the checkup maintenance service thereafter as well.

Royal Air sent technicians to my home for air conditioning repair within 3 hours of notification by my home warranty company. How can you beat that?

I recommend them highly.

Thank you, Royal Air, for such quick service.

Gabe and Simon make an excellent, experienced, qualified team. Gabe diagnosed the a/c condensation leak immediately and fixed system #1 within 15 minutes. He diagnosed system #2 as low on Freon and added some. Both systems are working perfectly now. A pleasure to have highly trained technicians addressing my problem. Would recommend them highly.

The tech Brandon was friendly and professional. The service was great and my system is working great. Very pleased with Royal Air.

Vincent and Javon were courteous and respectful with calling us in advance to find out if the rain was bad in the area and asked politely about adjusting the appointment time to work around the rain. These gentlemen were also the epitome of customer service, giving us detailed information about the A/C unit.

Thank you Royal Air

Did a great job!!!????

thanks ed for coming out and giving us an honest opinion of our equipment when we do decide to change our A/C out we want you to come out and do it for us

ed was on time very polite he explained to what ever i asked very knowledgable and George was a god send. id reccomend royal air to anyone.

Love these guys. Love their work! It doesn’t get any better than Royal Air.

Tom

Spring check up. Service Tech. by Ed!
Ed was on time, serviced in and out with no problems very polite look forward to working with Ed again.
Rohal Ayres maintenance contract is the main reason we purchased our equipment.

Rickey & Karen Holcomb
Happy customer

Brandon really helped us ou when he came to repair our AC. Great service and really fast appointment booking process. Very happy with this company!

Really great service provided to repair our AC! Thanks so much to Brandon, the tech for his help!

We came home from just from a regular day of work to find our house really humid and our AC was out. One of our family friends recommended this company and they had my appointment set up very quickly.
Brandon, the senior tech was great, helpful and informative! Keep it up!

I called my home warranty early this am . He was here when he said and fixed everything in a timely manner. Very professional. Thank yo Matthew

What a difference a day makes! The team that finally made it to our house on Friday neglected to seal up the freon when they left so by Sunday morning the AC was blowing hot air. We called Sunday morning and were so grateful when they squeezed us into the schedule. Javon came out and took care of it and the house is finally cool again. It was a nice way to end this frustrating episode and Javon gave us excellent service. So grateful for the turnaround and for working with us to make things right!

My A/C went out and I call my home warranty. Royal air came out on a holiday and fix it at no extra cost. They came 5 Hrs before the time they said. The technician Javon was very professional knowledgeable. I will recommend this company to anyone.

THANK YOU JAVON